Warranty, Refunds, Returns

Customer Information

Please refer to this page for all information pertaining to warranty, refunds and returns. If you have any other questions please refer to our FAQ page or contact us directly.

FAQ's

Refunds

At Napp we want you to be able to shop with us with complete confidence.  It is for that reason we offer a clear transparent return and refund policy.  
We honour our obligations under Australian Consumer Law.  Items found to be faulty on assessment will be repaired, replaced or refunded (the original value of the item).

Please contact us directly with any issues you may have and offer us the chance to find a suitable remedy for you.  We have close contact relationships with our suppliers and want to help you.

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100 Night Sleep-Easy Guarantee

100 night Sleep Easy Guarantee

Sleep easy, safe in the knowledge that there is no risk when you order a new Napp Mattress. We back our Mattresses 100%.

Most customers love their mattress straight away. However, your body may take a few days or even a few weeks to adjust

If you're not happy with the comfort of your mattress (after a minimum of 35 nights and a maximum of 100), simply contact us and we'll arrange to have it collected and give you a refund, less the freight cost incurred by Napp.

The mattress will be collected by a Mattress Recycling Company — keeping it out of landfill.

Important: This guarantee does not apply to sale items & is for online customers only. After spending time in our showroom trying the mattress, we're confident you'll get it right the first time!

Warranty

If you are having any issues and suspect it may be a warranty claim, please call or email us to discuss -bridgetb@nappbeds.com.au

To enable an easier claim please have the following information readily available.

1. Order Number,
2. Current Address
3. Contact Number or Email Address
4. Clear images of the affected product and product label
5. Summary or description of the concern, even video images can be helpful if it's easier.

Manufacturing warranty on our Mattresses

Manufacturing warranty on Protect-a-bed Bamboo Jersey Mattress Protector

If you have any furhter questions please refer to our FAQ page or contact us directly.

100 NIGHT SLEEP EASY GUARANTEE

Trial our Australian Made Napp Mattress for 100 nights in your own home. If it's not for you, we'll refund your money and arrange to pick it up.