Refunds
At Napp we want you to be able to shop with us with complete confidence. It is for that reason we offer a clear transparent return and refund policy. Â
We honour our obligations under Australian Consumer Law. Items found to be faulty will be repaired, replaced or refunded (the original value of the item).
Please contact us directly with any issues you may have and offer us the chance to find a suitable remedy for you. We have close contact relationships
with our suppliers and want to help you.
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100 Night Sleep-Easy Guarantee
Warranty
If you are having any issues and suspect it may be a warranty claim, please call or email us to discuss -bridgetb@nappbeds.com.au
To enable an easier claim please have the following information readily available.
1. Order Number,
2. Current Address
3. Contact Number or Email Address
4. Clear images of the affected product and product label
5. Summary or description of the concern, even video images can be helpful if it's easier.
If you have any furhter questions please refer to our FAQ page or contact us directly.